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If you are not a member you can subscribe now. Existing members may login.

The Frequently Asked Questions are divided into the following sections:

Subscription Issues

Member Login

Miscellanous

Subscription

Member Login

Miscellanous

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How do I become a subscriber?
To become a subscriber or to view subscription and payment options, visit our "Subscribe Now" page.

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When I tried to subscribe I keep getting a pop-up message saying that the certificate of the website is invalid. What is going on?
If you are using Internet Explorer on a Macintosh computer, please ignore this message, as your transactions are still secure. If you are using any other computer, please contact us directly at epublishing@pauline.com.au

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When I click the back button on my browser to go back to the previous page, everything I have entered on that page has disappeared!
This is a problem with Netscape 6.x/7.0x browsers when you using a secure connection (SSL). Either use a different browser, or upgrade to Netscape 7.1, as this problem has been fixed.

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I have subscribed, but when I tried to log in it says that my account is not yet activated. What do I do?
You will need to wait for your payment to be processed and your account to be activated. On activating your account Pauline Electronic Publishing will send you an email notification.

If you believe your account should already be activated, or if you are experiencing an unexpected delay in the processing of your subscription, please contact us directly at epublishing@pauline.com.au.

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I tried to login, but I receive a message saying that this user is not found. What's wrong!
Check whether the username you are entering is correctly spelled. Usernames are case sensitive (ie. echo is not the same as Echo). If you have spaces and other punctuation in your username, they must be correctly included as well.

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I tried to login, but I get an error message saying that I have already logged in.
This means that you have already logged in recently, and you have not logged out of your session. You should see the grey member login bar across the top. If you don't appear to have logged in, someone else may be using your account. Please report any abuses of your account to info@echoingtheword.com

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I am using the "New Password" utility. It says that an email has been sent to my email address, but I'm not getting anything!
Please allow 24 hours for the email to be delivered. If you still do not receive any email, please contact us, as your email address may be incorrectly entered.

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I received the Password Request email, and I clicked on the link and tried to enter a new password, but it failed!
The link you received is long, so your email program may have a truncated the link into two lines. Try to paste both lines of the link into your browser and hit the Enter key.

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I would like to make a link to this site. What should I do?
If you would like to make a link to this site on your website please review our "Approval to link to this Site" section in our Copyright Policy, and contact us.

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I click on "Print Version" in the article, but all I get an error saying that the file could not be found.
This is a problem that occurs in Internet Explorer browsers. A possible reason is that your cache is corrupted and required deleting. To delete your cache in Internet Explorer, click on the Tools menu and go to Internet Options. Click on the "Delete Files..." button.

Another possible reason is that the attachment is missing from our server. Please let us know if you continue to have problems with the attachment.

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