The Frequently Asked Questions are divided into the following
do I become a subscriber?
To become a subscriber or to view subscription
and payment options, visit our "Subscribe Now" page.
When I tried to subscribe I keep getting
a pop-up message saying that the certificate of the website
is invalid. What is going on?
If you are using Internet Explorer on a Macintosh computer,
please ignore this message, as your transactions are still
secure. If you are using any other computer, please contact
us directly at firstname.lastname@example.org
When I click the back button on my browser
to go back to the previous page, everything I have entered
on that page has disappeared!
This is a problem with Netscape 6.x/7.0x browsers when you
using a secure connection (SSL). Either use a different browser,
or upgrade to Netscape 7.1, as this problem has been fixed.
I have subscribed, but when I tried to
log in it says that my account is not yet activated. What
do I do?
You will need to wait for your payment to be processed
and your account to be activated. On activating your account
Pauline Electronic Publishing will send you an email notification.
If you believe your account should already be activated,
or if you are experiencing an unexpected delay in the processing
of your subscription, please contact us directly at email@example.com.
I tried to login, but I receive a message
saying that this user is not found. What's wrong!
Check whether the username you are entering is correctly
spelled. Usernames are case sensitive (ie. echo is
not the same as Echo). If you have spaces and other
punctuation in your username, they must be correctly included
I tried to login, but I get an error
message saying that I have already logged in.
This means that you have already logged in recently, and
you have not logged out of your session. You should see the
grey member login bar across the top. If you don't appear
to have logged in, someone else may be using your account.
Please report any abuses of your account to firstname.lastname@example.org
I am using the "New Password"
utility. It says that an email has been sent to my email address,
but I'm not getting anything!
Please allow 24 hours for the email to be delivered. If
you still do not receive any email, please contact us, as
your email address may be incorrectly entered.
I received the Password Request email,
and I clicked on the link and tried to enter a new password,
but it failed!
The link you received is long, so your email program may have
a truncated the link into two lines. Try to paste both lines
of the link into your browser and hit the Enter key.
I would like to make a link to this site.
What should I do?
If you would like to make a link to this site on your
website please review our "Approval to link to this Site"
section in our Copyright Policy, and contact us.
I click on "Print
Version" in the article, but all I get an error
saying that the file could not be found.
This is a problem that occurs in Internet Explorer browsers.
A possible reason is that your cache is corrupted and required
deleting. To delete your cache in Internet Explorer, click
on the Tools menu
and go to Internet Options. Click on the
Another possible reason is that the attachment is missing
from our server. Please let us know if you continue to have
problems with the attachment.